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Concierge Requests
Thoughtful coordination for practical, personal, and time-sensitive requests.
Access to premium solutions
Imperial Privileges
Life, handled with intention.
A premium service layer coordinating concierge, education, healthcare, relocation, and lifestyle support for our partners and the clients they introduce.
What it is
More capability.
No added complexity.
Premium support partners can extend to clients without building the capability themselves.
Imperial Privileges sits within the wider Imperial Partners Club ecosystem, supporting needs beyond core mobility and property services. It helps partners deepen trusted relationships while clients receive coordinated, white-glove support.
Core services
Support, thoughtfully coordinated.
Five coordinated areas of support shape Imperial Privileges. Each request is scoped around the client, not forced into a fixed package.
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Education Support
Guidance around schools, admissions pathways, and education needs.
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Healthcare Support
Help navigating providers, appointments, and essential healthcare access.
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Relocation Support
Coordinated help with the practical steps of settling into a new place.
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Luxury Lifestyle Support
Premium assistance for travel, hospitality, and lifestyle arrangements.
Who it serves
Built around trusted relationships.
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For partners
A meaningful differentiator to extend to clients - adding white-glove value, deepening relationships, and offering support that would be difficult to deliver alone.
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For clients
Premium, coordinated support across relocation, education, healthcare, concierge, and lifestyle - introduced by a trusted partner and serviced by Imperial.
The request journey
One request. One coordinated response.
The partner remains connected to the client while Imperial manages delivery from initial scope through completion.
- 01
Submit
A partner shares the client request and its urgency.
- 02
Triage
The Privileges team reviews and scopes the need.
- 03
Assign
A dedicated owner coordinates the response.
- 04
Fulfil
The agreed service is delivered to the client.
- 05
Update
The partner stays informed through to close.
A family is relocating
Imperial coordinates schooling, healthcare, and relocation logistics.
A client gains new residency
Concierge and lifestyle support help them settle in with confidence.
An adviser wants to add value
Premium support strengthens the relationship without adding internal overhead.
Part of the Imperial ecosystem